Legal
Right of withdrawal
Last updated 2 September 2026
Not yet in force
This document is a working draft. The legal opinion required before the first paid case has not been commissioned yet, so nothing here has been reviewed by a lawyer and none of it should be relied on. The factual parts describe what the system genuinely does; the outstanding items are listed at the end.
Consumers in the EU normally have fourteen days to withdraw from a distance contract. Digital services performed immediately are the exception, and getting that exception right is precisely why counsel is required before the first paid case.
The position, in outline
Unlocking a case delivers the main service at once: the full orientation map and your suggestions become available immediately. Where a consumer expressly requests immediate performance and acknowledges losing the right of withdrawal on completion, that right can lapse.
The accompanying service — the ninety-day companion window, the matching guarantee, the second round of suggestions — continues afterwards, and it does not obviously fall under the same exception.
Why this is not settled here
Whether the unlock is one service or two, what the waiver must say, and how it has to be obtained and evidenced are questions with a right answer that a lawyer supplies. Publishing a confident-sounding version now would be the kind of text a consumer might rely on, which is a good reason not to write it.
Until it is settled: no real payments are taken in this build, and the matching guarantee already provides a refund where no practitioner can be found.
Outstanding, pending counsel
Listed rather than glossed over, because each one is a real dependency on the path to the first paid case.
- Whether the unlock qualifies for the immediate-performance exception
- The statutory withdrawal instruction and model withdrawal form
- The waiver wording, and how consent to it is captured and evidenced
- How the guarantee and the companion window are treated